QyrosCloud built an AI-powered platform for a digital-first commercial insurance brokerage that automates application prefilling, accelerates underwriting triage to under 15 minutes, and provides a unified customer onboarding experience. The platform reduced operational costs by 65% and eliminated 40% of onboarding friction while scaling without adding headcount.
What was at stake.
The brokerage was growing in a competitive market where business owners expected fast answers and simple digital experiences. Internally, the team needed to process submissions efficiently without adding manual overhead as volume increased. But several structural problems stood in the way.
“The goal wasn't to move the process online. It was to make the process smarter. We built a platform that reduced customer effort, accelerated underwriting triage, and gave a digital-first brokerage the operational foundation to scale — without adding headcount”
How we solved it.
QyrosCloud designed the solution around a single principle: don't just move the process online — make it smarter. That meant building a platform that centralized the full insurance workflow while introducing AI at the exact points where friction and delay were highest.
The platform uses AI to populate portions of the application flow using existing customer data and submitted information — reducing repetitive entry and carrying relevant context forward intelligently across each step.
- Customers move through forms with significantly less effort and fewer repeated fields
- Application completion rates improve from the first interaction
- Prefilling logic adapts based on product type and submission context
AI-assisted prefilling directly addresses what McKinsey identifies as a 20–40% reduction opportunity in customer onboarding costs when AI is applied to intake automation in insurance.
An AI-assisted underwriting layer provides the internal team with earlier, better-informed assessments based on submitted application data — before manual review and carrier placement begins.
- Brokers receive a structured starting point for first-pass evaluation, replacing cold-start manual review
- Internal triage time is reduced, accelerating the path to quote
- Customers experience faster response times at the most critical point in the journey
This approach reflects the broader industry shift: AI has reduced standard underwriting decision times from 3–5 days to as little as 12 minutes for standard policies, while improving risk assessment accuracy by up to 43% for complex cases.
A single modern digital intake journey replaced the fragmented, multi-tool application process.
- Online application completable in minutes
- Magic link authentication — no passwords required
- Direct document upload within the platform
- Digital signatures on all forms
- Real-time application status tracking throughout the process
A single internal platform replaced the disconnected stack of forms, CRM, and bookkeeping tools.
- Create and manage insurance products and custom forms without developer support
- Review, process, and approve applications from a single dashboard
- Generate quotes and policies
- Trigger automated email workflows and client communications
- Full operational visibility across the submission lifecycle from intake to bind
Built for secure growth and long-term operational flexibility without infrastructure overhead.
- React frontend for a fast, responsive experience across devices
- Serverless backend on AWS for scalable, cost-efficient processing
- PostgreSQL for reliable structured data storage
- AWS S3 for document storage and dynamic PDF generation
- Magic link authentication with role-based access controls
- Automated email workflows wired directly into the operational layer
“This engagement required us to balance speed with compliance rigor. We deployed infrastructure-as-code from day one, automated evidence collection across the environment, and delivered a production-ready architecture that passed security review on the first attempt.”
The results speak for themselves.
The platform didn't just digitize the brokerage's operations — it fundamentally changed the economics of how it acquires, onboards, and serves customers. By replacing fragmented manual workflows with an intelligent, unified system, the brokerage gained the operational leverage to grow submission volume without proportionally growing headcount — and delivered a customer experience that matches the digital-first brand promise it was built around.
A digital-first commercial insurance brokerage leveraging technology to simplify the business insurance buying experience for small and mid-market business owners.
Related stories.
Ready for results like these?
Let's talk about your AWS environment.
Book a discovery call