AWS Architecture
QyrosCloud Modernizes FNOL and Claims Processing for a Non-Standard Auto Carrier with AI and Amazon Connect
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OMNICHANNEL INTAKE · API LAYER
AI PROCESSING · AUTOMATION LAYER
DATA STORAGE · PERSISTENCE LAYER
MONITORING · COMPLIANCE · AUDIT
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Policyholder
Claims reporter
Connect
Voice & chat intake
Lex
NLP conversation
API Gateway
FNOL API routing
S3
Document staging
Lambda
FNOL processor
Textract
Document OCR
Bedrock
AI fraud analysis
Lambda
Claims adjudicator
Step Functions
Workflow orchestration
SNS
Settlement alerts
DynamoDB
Claims database
S3
Analytics data lake
DynamoDB
Fraud patterns
CloudWatch
Performance metrics
CloudTrail
Audit logging
Ingestion
Compute
Data
Security
Data flow