AWS Architecture
InformINS Modernizes FNOL Intake with Conversational Agentic AI with Bedrock
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CUSTOMER INTERFACE · INTERACTION LAYER
AI ORCHESTRATION · COMPUTE LAYER
DATA · INTEGRATION LAYER
SECURITY · MONITORING · GOVERNANCE
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Policyholder
Claims caller
Amazon Connect
Call routing
Chainlit
Web Chat UI
Conversational interface
API Gateway
Request routing
CloudFront
Content delivery
Lambda
Agent orchestrator
Lang
Chain
LangChain
Agent framework
Amazon Bedrock
Claude 3 Sonnet
Amazon EC2
Docker containers
Lambda
FNOL API mock
Parameter Store
Config management
Amazon S3
Document storage
EventBridge
Event routing
Amazon SNS
Escalation alerts
CloudWatch
Application monitoring
CloudTrail
Audit logging
IAM
Access control
Amazon VPC
Network isolation
Ingestion
Compute
Data
Security
Data flow