AWS Architecture
AI Powers Global Financial Services Contact Center with Amazon Connect, Bedrock
▶ Play
Press Play to walk through the architecture
CUSTOMER INTERFACE · OMNICHANNEL LAYER
AI PROCESSING · INTELLIGENCE LAYER
DATA · STORAGE LAYER
SECURITY · COMPLIANCE · MONITORING
👤
Customer
Financial services
Connect
Contact center
Lex
Voice interface
API Gateway
API orchestration
CloudFront
Web distribution
Bedrock
AI foundation models
Lambda
Agent assist logic
Comprehend
Sentiment analysis
Textract
Document extraction
Step Functions
Workflow orchestration
EventBridge
Event routing
DynamoDB
Contact records
S3
Call recordings
Kinesis
Real-time analytics
QuickSight
Dashboards
IAM
Access control
CloudTrail
Audit logging
CloudWatch
Monitoring
Config
Compliance rules
Ingestion
Compute
Data
Security
Data flow